Eagles Talent Speakers Bureau presents Lior Arussy. www.eaglestalent.com Lior Arussy is one of the world?s authorities on customer experience management and customer centricity transformation. Mr. Arussy has developed a strategic framework which transforms organizations from product centricity to customer centricity and increases their profitability through differentiation. As a practitioner, Mr. Arussy draws his insight from the transformation work he has orchestrated in some of the leading organizations around the world such as Capital One, Thomson Reuters, HSBC, E.ON, Nokia, SAP, University of Pennsylvania and Merck. As an example, Arussy?s transformation methodology enabled a European logistics corporation to move from 3% annual organic growth to 44% annual organic growth in 2 years. Prior to establishing Strativity Group, Mr. Arussy led the internet security division at Hewlett-Packard where he grew the business by 50% per quarter for three consecutive years. The core of his strategy was enabling eBanking access to consumers via mission critical security, a new concept at the time. At the height of this era, Arussy managed the eBanking infrastructure of the 120 largest banks in the world with combined assets of Trillion and no bank was ever hacked. Customer Experience Strategy, Mr. Arussy latest book was described as ?the most ambitious and successful attempt at a comprehensive text on the practice of customer experience management? refreshingly practical ?
Video Rating: 5 / 5
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